Exchange Policy
At FlairByPernia, we aim to make your shopping experience as smooth as possible. If you wish to exchange an item, we offer two types of exchange services:
1. Replacement Service
With our convenient replacement service, the courier will pick up your old parcel and deliver the new one simultaneously.
This service is available for a charge of Rs. 500/-, payable upon delivery.
To avail of this service, contact us at Flairbypernia@gmail,com or +923122590042 with your Order ID and details of the exchange.
2. Standard Exchange
You can ship the item back to our warehouse and once received and inspected, the replacement item will be dispatched to you.
Please include a printed sheet inside the parcel with the following details:
Full Name
Order ID
Contact Number
Important Guidelines for Exchanges:
Items must be unworn, unwashed, and in their original condition with all tags attached.
Exchanges must be requested within 14 days of delivery.
Custom dresses or articles with custom alterations are not eligible for exchange.
If the requested replacement item is unavailable, you will be offered store credit or the option to select another item of the same value.
For further assistance, feel free to reach out to us at flairbypernia@gmail.com or +923122590042Β